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Even though we work hard to write clear and unambiguous tasks, the results sometimes show make it plain that a task was not clearly understood , (or was clearly misunderstood) by our participants. Because most tree testing is done by the participant alone, they unmoderated, participants can’t ask for clarification when they have trouble understanding a task.
- example of misunderstood task - BNZ IB notifications
If we’re doing another round of testing, we should revise these murky tasks so we can get higher-quality results. This makes before-and-after comparisons harder, but comparisons are less important than clear primary findings about the tree.
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