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Here are a few tips that should help:
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- When you book someone for a session, make it clear to them that it's a one-on-one study. People are less likely to no-show for these than they are for group sessions.
- Be clear about the time and place, of course, and send a follow-up email with this info, directions and where to park, and your contact number.
- Contact them the day before the study to remind them of their upcoming participation. If they can't make it, you might be able to reschedule.
- When they arrive, make sure they know where to go. Instructions in the email are good, but signs (or meeting them in the lobby) is better.
For more on planning and running in-person user research, we recommend ~insert book title herethe excellent and comprehensive Handbook of Usability Testing by Jeffrey Rubin and Dana Chisnell.
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Next: Documenting our plan
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