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- Running a separate test for each user group.
Each test has its own set of tasks aimed at that specific user group. Your recruiting challenge is to point the right participants to the right test. - Running a single test with multiple user groups.
The test has a set of tasks that can be reasonably performed by all several user groups. Your recruiting challenge is to identify (after the results are in) which user group each participant belongs to.
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Here’s a typical survey question that identifies the participant’s user group:
- ss
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Note that, like any survey question, it should:
- Provide clear and mutually exclusive choices
- Include an “Other” option (unless you're sure you've covered every possible answer)
- Be written in the user’s language , (which may be different from the organization's terminology)
Sometimes, it may not be possible for a single question to determine the user group. If your testing tool lets you filter results based on combinations of survey questions, you can use 2 (or even 3) questions to determine the user group:
- ss
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For more on how to filter results by user group, see Analyzing by user group or other criteria in Chapter 12.
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