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- They should report anything wrong, missing, or confusing.
It’s better to get too much feedback than too little, so encourage your pilot users to tell you about anything that could be improved. You may not make all the changes they suggest, but you don’t want to miss something just because they think it’s too minor to report.
In most cases, it’s easiest to get feedback by asking them to email you. If you have included a comment field as a post-test survey question, also check that in case they decided to enter their feedback there. - They’re not eligible for the study's reward.
The invitation and test may mention a payment or prize draw, but you need to make sure that they know this reward is only for the real participants in the real test.
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Next: Who should participate Checking for technical problems