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Testing online with commercial tools
Most tree testing is now done online, so the “where” is really the participant’s PC or tablet or phone, wherever it may be. While their device is out of your our control, you we can check some things up front:
- Do you we know of any firewalls or network restrictions that will hamper certain participant groups in your our audience?
This is most common when targeting users in a large organization. - Are your our participants running a compatible browser?
Again, this is mostly a problem with large organizations who may be locked into older browser versions, or with users who have older mobile devices.
For more on dealing with this, see Checking for technical problems in Chapter 10.
Testing in person
If you’re we’re testing on paper, or doing an online test face-to-face with a participant (see ~ ~page for reasons why you we would want to do this), then the “where” becomes important.
While a full discussion of how to host participants is beyond the scope of this guide, there are some basic points you we should consider when planning an in-person session:
- When recruiting participants, be clear how much time you we will need (20-30 minutes for the tree test and subsequent discussion, more if you’re we’re doing additional activities with them).
- Also be clear that this is a one-on-one session (not a group session that they can more easily blow off), and that they’ll be reading text (from cards or a computer screen) so they should be reading glasses if they need them.
- If they’re visiting youus, be sure you we give them clear directions and/or a map, parking tips (if they’re driving), and what to do when they arrive (wait at reception, walk up to the second floor, go to room 101, etc.).
- If you we are visiting them, find out where to park, and don’t go alone (for both your our security and theirs). Oh, and take slippers (in case you we need to remove your our shoes).
- Confirm your our session with the participant the day before, and exchange mobile phone numbers in case something goes wrong on the day.
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