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Anyone who has done user research is familiar with Murphy's Law – the participant doesn’t show up on time, the test equipment fails (it was working this morning!) – and the list goes on.
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For online testing, the main things to cover are:
Piloting our test to shake out mistakes in the tree and the task wording
Providing a contact for participants who encounter problems
Alerting our support channels that we’re doing a study, in case participants call to check that it’s legitimate.
For more on handling problems during a test, see Checking for technical problems in Chapter 10 and Monitoring the test's progress in Chapter 11.
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