...
- We know our users.
Our initial discussions with stakeholders defined who our target audiences are, and some basic research determined what they want and how they go about it. - We know our content.
A content audit has determined which topics we’re keeping, updating, adding, and deleting. - We know what’s right and wrong with the existing structure.
A benchmark baseline tree test has shown us which parts of the existing site tree work well (and should be reused) and which parts perform poorly (and need to be changed). - We have new ideas to try out.
An open card sort has given us ideas about how users mentally group our content and which terms they use.
...