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  • Collaborate with your team on it, so everyone’s in the loop (and can be involved as they want to be)

  • Write it down and share it, so that everyone can keep updated as the project moves along (and sometimes changes as it goes). We typically use a project spreadsheet that we fill in as we go, shared in real-time using Google DocsDrive, but the exact tools used matter less than the fact that it’s documented and “lived in” by your team.

  • Reuse it next time, adding or deleted steps as you go, until you get a process that is tailored to your situation.


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  •  like in “Observing the UX”.
  •  show TT project schedule (see Google DocsDrive). Just the high level here, then break it down in subsequent chapters.
  •  include “planning questions” template?

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