If we’re running more than one test, and need to split participants between them, we can provide mutually exclusive links or use code. |
When timing our launch, we should consider our audiences' availability. |
Monitor the study every few days to see if there are any obvious problems, such as low or unbalanced response rates, lower- or higher-than-expected success rates, or high drop-out rates. |
Keep stakeholders updated on the progress of the study, particularly if there are problems that they can help fix. |
If we encounter low scores that we can’t explain, we should consider running a few in-person tree tests so we can probe the participants’ behaviour and thinking. |
Once we close the test, don’t forget the housekeeping (taking down web ads, doing the prize draw, and so on). |
Next: Chapter 12 - Analyzing results