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- We ask the participant to do the tree test (using the testing tool) and encourage them to “think aloud” as they go.
- If they struggle to find a correct answer, we ask neutral questions to find out why they’re having trouble (“Tell me what you’re thinking now…tell me more about that…” and so forth).
- While not every participant will have trouble with the tasks we’re concentrating on, we hope to get a few who do, so we can find the cause of the problem.
For more handy tips on testing in-person, see Nick Bowmast’s short article.
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