...
- Most users start by browsing.
According to Jeff Sauro (a usability guru known for his rigorous quantitative approach), a meta-analysis of studies of 1500 users showed that “on average, about 14% of users started with search”. Other studies vary in their estimates of browsing vs. searching, but it’s clear that browsing is too common a behavior to ignore. - Browsing is even more likely if the navigation looks promising.
Users make snap judgments when they visit a site. As Alan McFarland describes in this short article, if the site navigation seems to be clear, distinguishable, and offer a good range of choices, visitors are more likely to start with browsing. - Search is typically a second choice if browsing fails.
~Luke Wroblewski has done in-depth studies (~citation?) showing that people only use search when they have to; they usually browse using the navigation labels and see other things on the way. - Search only works well if you we know what you’re we’re looking for.
As Laura Larsell succinctly states in this Mashable article, “Search assumes a direct path between the seeker and the sought. Ironically, ‘search’ works best when you have a pretty good sense of what you are looking for. But most people, most of the time, do not have concrete ideas of what they really want.” - Even searchers need structure to orient themselves.
As Jakob Nielsen says in this article on search, “users who get to a page through search still need structure to understand the nature of the page relative to the rest of the site. They also need navigation to move around the site in the neighborhood of the page they found by searching.” - And the list goes on...
Raluca Budiu has written an excellent summary of 5 reasons why websites cannot rely only on search.
...