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Finally, some questions will suggest tasks that we should pose to users in our tree tests. We wondered if users would understand “Contingency planning”, so we should write a task that asks them to find a topic in that section (e.g. how to prepare for an earthquake).
As these questions and doubts ideas surface, it’s a good idea to keep a running list of them so we can address them (either by discussing and discarding them, or by incorporating them into our trees or the tasks we will pose to users during testing).
- ss of list of questions to address
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Next: More on creating trees
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