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“Do we really need to spend time designing a good site structure? Can’t we just provide a good search function?”
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Users also need to be able to “see” the scope and shape of your site, and this is most easily done by seeing the grouping of content on your site – the headings and subheadings. We all do this now when we visit websites, but we’ve learned that some sites are clearly organized and some are, shall we say, somewhat less clear.
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Next: Chapter 1 - key points