“I've never been lost, but I was mighty turned around for three days once.” ― Daniel Boone
Few things are as frustrating as not being able to find something, especially when you know it’s there.
As a website creator, you put a lot of effort into your content, but it all comes to naught if your users can’t locate what they’re looking for.
Everyone has visited sites that were poorly organized, and that wasted their time as a result. Suppose we need some help from this bus website - should we visit the Questions section or the FAQ? And just what does that mysterious Information tab offer?
When other sites are just a click away, we need to make sure the sites that we design get people to the content they want, quickly and easily.
Two designers, two approaches
How test-driven site design puts you at less risk than “genius” design
Good IA starts with an effective site tree
Getting users to the right spot the first time, with a safety net just in case
Why search is not enough
Browsing a site tree is still crucial to your users finding the right content