Chapter 7 - key points

The tasks we create should cover the most common and critical activities that visitors will do at our website, and any “suspect” areas of our tree.

We can “borrow” tasks from any previous card sorting or usability testing that we’ve done for this site.

We should create as many tasks as we need to cover the key parts of our tree, but we shouldn't ask a given participant more than 8-10 tasks.