A free comprehensive guide for evaluating site structures
Anyone who has done user research is familiar with Murphy's Law – the doesn’t show up on time, the test equipment fails (it was working this morning!) – and the list goes on.
For online testing, the main things to cover are:
- Piloting our test to shake out mistakes in the tree and the task wording
- Providing a contact for participants who encounter problems
- Alerting our support channels that we’re doing a study, in case participants call to check that it’s legitimate.
Testing in person
For tips on testing people in person, see Recruiting for in-person sessions.
Next: Documenting our plan